Istonish Announces Aprisi Contact Center as a Service Solution
Wednesday, March 09, 2016
Istonish Inc., a leading provider of hosted contact center solutions, announces the launch of Aprisi Contact Center as a Service (CCaaS) at Enterprise Connect 2016. Aprisi is a cloud based communication platform that radically improves the traditional contact center experience. With advanced technology, modular architecture, and innovative engineering, Aprisi makes it easy for companies to deliver efficient and intelligent customer experiences.
“Istonish has provided hosted contact center solutions for over 15 years. We decided to build our own contact center platform to solve many of the problems we encountered with the legacy contact center technology we had been using.” said Rod Taylor, COO Istonish.
Today’s customers demand smart and personalized customer service. Dynamic data driven IVR and Live Agent script building, real-time script updates, and flexible data integration via web services, work together to transform the customer experience. Multi-lingual text to speech, voice recognition, plus omni-channel communication, allow customers to choose how they want to connect with your company.
“Experience counts. Just like our clients, we wanted a solution that delivered radical agility and implementation speed while reducing cost and complexity,” said Annette Quintana, CEO Istonish. “One example of this is the reduction of an existing 900 node script to 100 nodes with Aprisi.”
Aprisi CCaaS quickly scales up or down to meet changing business needs, offers agent work-from-anywhere functionality, and delivers high availability and reliability. Custom solutions can be built in days to dramatically improve the customer experience, and to increase contact center productivity. Aprisi also integrates with existing premise based solutions to extend the value and functionality.
Learn more about Aprisi CCaaS by visiting AprisiContactCenter.com or call 888-456-0222 to schedule a demo today.
Istonish has 25 years of technology services experience, with over 15 years building and operating complete contact center solutions. This unique expertise combines enterprise class technical operations management with agile open-standards based solutions development, and an intense focus on customer needs. The result…technology solutions that meet and exceed business requirements.
Aprisi, our cloud based communication platform, can be configured and managed by clients or delivered as a managed contact center service by Istonish. Aprisi offers unprecedented speed, agility and value that increases contact center productivity while improving the customer experience.