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News & Press: Colorado Technology Industry

Level 3 Enables NORAD Tracks Santa's Phone Hotline

Thursday, December 04, 2014   (0 Comments)
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117,000 Phone Calls Received in 2013 and Even More Expected in 2014

BROOMFIELD, Colo.,Dec. 4, 2014/PRNewswire/ --Global telecommunications provider Level 3 Communications, Inc. (NYSE: LVLT) will assist the NORAD Tracks Santa program during the 2014 holiday season by providing voice services to the Peterson Air Force Base and North American Aerospace Defense Command (NORAD). NORAD hosts an annual mission to track Santa Claus as he journeys across the globe to deliver presents on December 24.

Level 3 Communications will enable the phone hotline for NORAD Tracks Santa's live operations center during the 2014 holiday season.

The popular program is centered on a live operations center manned by 1,250 volunteers, named Santa Trackers, who answer phone calls and emails from children around the world. The Colorado Springs, Colorado-based center receives around 117,000 phone calls annually from children asking the whereabouts of Santa. Level 3's voice services provide secure and redundant support for the high volume of communications.

"NORAD Tracks Santa is truly a global experience, delighting generations of families everywhere," said Stacey Knott from NORAD."This is due, in large part, to the efforts and services of numerous program contributors like Level 3."

"The local voice services we provide Peterson Air Force Base and NORAD enable critical communications around-the-clock, 365 days a year," said Tracy Shaufler, general manager for Colorado at Level 3. "We are excited to extend our voice services during the holiday season to support this special program. Our technicians will be on 24-hour alert to work closely with the NORAD operations team to ensure seamless communication services during the holiday event."

Beginning at 12:01 a.m. MT/2:01 a.m. ET on December 24, families can watch Santa make preparations for his flight. At 4:01 a.m. MT/6:01 a.m. ET, the NORAD Tracks Santa operations center goes live and people can call toll-free+1 877-446-6723 or email to inquire about Santa's location. The website provides information in eight languages – English, French, Spanish, German, Italian, Japanese, Portuguese and Chinese.

In addition, official NORAD Tracks Santa apps are available on smart phones and tablets to count down the days until Santa's launch. Tracking opportunities are offered on Facebook, Twitter, YouTube and Google+. Santa followers just need to type "@noradsanta" into each search engine to get started.

About Level 3 Communications
Level 3 Communications, Inc. (NYSE:LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3's comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries over a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. For more information, please visit www.level3.comor get to know us on TwitterFacebook and LinkedIn.

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3) and the Level 3 Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and elsewhere. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.

Forward-Looking Statement
Some statements made in this press release are forward-looking in nature and are based on management's current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3's control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company's ability to: successfully integrate the tw telecom acquisition; manage risks associated with continued uncertainty in the global economy; increase revenue from its services to realize its targets for financial and operating performance; maintain and increase traffic on its network; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; manage the future expansion or adaptation of its network to remain competitive; defend intellectual property and proprietary rights; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; attract and retain qualified management and other personnel; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3's filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.

Contact Information



Ashley Pritchard

Mark Stoutenberg

+1 720-888-5950

+1 720-888-2518

Level 3 Communications.

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SOURCE Level 3 Communications, Inc.

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