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Appreciative Inquiry and the Power of Positive Change - Hosted by CTA's Women's Network
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9/22/2015
When: Tuesday, September 22nd (Rescheduled)
5-7pm
Where: Tivoli Student Union (Auraria Campus) Room #442
900 Auraria Pkwy
Denver, Colorado  80204
United States
Contact: Jen Armstrong
303.592.4070


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 PLEASE NOTE VENUE CHANGE: The event will be held in room #442 at the Tivoli Student Union (Auraria Campus) 900 Auraria Pkwy, Denver, CO 80204.

 

Sponsors





Tickets:
CTA members - $25

Community members - $45

Non-members - $50

 

Location

Tivoli Student Union (Auraria Campus) Room #442                         900 Auraria Pkwy                            Denver, CO 80204

Schedule
5:00-5:20 pm Registration & Networking
5:30-6:30pm Presentation
6:30-7:00pm Networking

Appreciative Inquiry: A Positive Approach to Optimizing Organizational Effectiveness 

Part of CTA Women's Network (Formerly Women in Tech Series) - RESCHEDULED from August 11th

This month’s CTA Women’s Network presentation introduces us to a process that optimizes organizational effectiveness by boosting engagement, increasing collaboration, fostering innovation and unleashing inspired action across teams, departments and organizations.  Described as a “radical shift in mainstream organizational thinking,” Appreciative Inquiry (AI) is a practical, effective and positive way to accelerate change and increase organizational effectiveness by changing who talks to whom, and what they talk about. 

In this hour-long program, we will experience one of the core AI processes, hear case studies out of IT and other industries, and contemplate how Appreciative Inquiry might strengthen our Women’s Network – and the organizations of which we’re a part. 


 
About the Speaker

Amanda Trosten-Bloom is a Principal with both the Rocky Mountain Center for Positive Change and Corporation for Positive Change – local and global consultancies that get results by applying the principles and advancing the practices of Appreciative Inquiry and related transformational processes.  A widely acclaimed consultant, master trainer, energizing speaker, and pioneer in high engagement, strength-based whole system change, she builds results oriented partnerships with organizational and community leaders and teams in support of strategic planning, culture change and organizational excellence. Working across sectors in business, nonprofit and government organizations, her clients have included: Hewlett-Packard; the Unitarian Universalist Association; IHS; ACT; Hunter Douglas Window Fashions Division; National Security Administration; Goddard Space Flight Center; The Denver Foundation; and the Cities of Boulder, Denver and Longmont, CO; and Boulder County, CO.

Amanda is also co-author of several books, including the best-selling Power of Appreciative Inquiry: A Practical Guide to Positive Change (Berrett-Koehler: 2003 and 2010) and Appreciative Leadership: Focus on What Works to Drive Winning Performance and Build a Thriving Organization (McGraw-Hill, 2010).  




About the Topic 
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

About the Topic 
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities




Sponsor




Tickets:

CTA Premium and Partner Member 

  • P:2 member companies - 2 FREE tickets to claim
  • P:3 member companies - 3 FREE tickets to claim
  • P:4 member companies - 4 FREE tickets to claim
  • Partner and Investor companies - 5 FREE tickets to claim
  • CTA members  $25 
  • Non-members  $50

 

Location
The Denver Post
101 W. Colfax 
Denver, CO 80202


Schedule
7:30am Registration & Check-in
8:00am  Forrester presentation
8:45am  Moderated discussion 
9:15am Q&A
9:30am Wrap-up


REGISTRATION IS REQUIRED! This event will have limited space available and will be on a first come, first serve basis. Please register early!

 

Insights Series
In partnership with Forrester Research


Are you ready for the age of the customer?


About the Topic
 
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities



About the Speakers
Peter Burris, Research Director for Forrester Research
In his role as research director, Mr. Burris helps set the overall CIO role research agenda at Forrester, craft effective CIO research with our senior Forrester analysts, and ensure overall CIO research quality. His research team focuses on the evolving relationship between CIOs and CMOs, best practices in building and instituting an IT/BT strategy, BT innovation approaches to accelerate business outcomes, and social business and collaboration strategies.

His personal research includes the role of IT/BT in the age of the customer. He also contributes to the Forrester's research on social business, specifically focusing on the functional evolution of social computing tool sets and how they will be applied to conduct complex, marketing-facing work. Finally, he is a leading thinker on IT/BT adoption in business.

Previous Work Experience
Mr. Burris joined Forrester in 2008. Prior to Forrester, he held numerous senior IT, marketing, and analyst jobs at leading organizations, including the DoD, HP, and Meta Group. At Meta Group, he jointly ran research, developing the advanced and broadly adopted "adaptive infrastructure" method for implementing plastic, services-based IT infrastructure.

Moira Dorsey, VP Group Director
Moira serves Customer Experience Professionals and Chief Marketing Officers. She leads research and advisory teams that help clients design and deliver experiences that match customer expectations and drive profits. As a Forrester analyst in the past, Moira specialized in customer experience within and across digital touchpoints. Moira has worked for Forrester since 1999 in various research and management positions — most within the customer experience practice.

Previous Work Experience
Since joining Forrester in 1999, Moira has covered a variety of subjects to help clients improve customer experience as a means to drive business results. Until becoming the group director for the Customer Experience and CMO teams, Moira led a research team focused on subjects such as the user experience within and across digital touchpoints, how to model the return on investment from customer experience projects, and voice of the customer programs. Moira's direct research coverage included the future of digital customer experiences, design persona development, multitouchpoint experiences, and user experience reviews. From 2003 to 2008, she oversaw Forrester's review methodologies and related training courses for websites, phone self-service systems, email, and cross-channel experiences.

 

Moira has keynoted and hosted at many events, including Forrester's Customer Experience Forum, Forum For Marketing & Strategy Professionals EMEA, and Infrastructure & Operations And Security & Risk Forum.

Prior to joining the Customer Experience team, Moira evaluated retail and financial sites for Forrester's PowerRankings research. Moira began her career at Forrester in 1999 as a research associate in Forrester's consumer technology research group.

Education

Moira is a magna cum laude graduate of Wellesley College. Before attending Wellesley, Moira was a professional ballet dancer. She received critical acclaim from The New York Times for her performances in principal roles in ballets such as "Giselle" and "Coppelia."




About the Topic 
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

About the Topic 
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

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