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CTA: Transitioning from Fighting IT Fires to City Planning, Insights from Forrester Research
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CTA: Transitioning from Fighting IT Fires to City Planning, Insights from Forrester Research

Tech Insights Series in partnership with Forrester Research sponsored by Box

When: Thursday, May 7th
Where: History Colorado Center
1200 Broadway St.
Denver, Colorado  80203
United States
Contact: Liz Iracki

Online registration is closed.
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  • CTA members  $20
  • Community members $36
  • Non-members  $40

History Colorado Center
1200 Broadway St. 
Denver, CO 80203

3:00pm Registration
3:30pm Forrester presentation
4:30pm Moderated discussion/Q&A
4:45pm Networking Happy Hour
5:30pm Wrap-up

This event will have limited space available and will be on a first come, first serve basis. Please register early!

Transitioning from IT Fire Fighter to City Planner 

Part of the Insights Series in partnership with Forrester Research

  • Technology organizations have been living in silos and are therefore poorly positioned to help their company address customers' rising expectations. IT organizations must not only change how they partner with the business but also pivot toward business technology and one common goal: to win, retain, and serve customers. Thus, IT pros will need to radically change how they deliver services on a continuous basis. As application portfolio and infrastructure strategies change, current best practice processes and technologies in tech operations must shift to what Forrester calls modern operations, which is characterized by agility, availability, responsiveness, and quality of services delivered. Eveline will discuss best practices to help IT Pros successfully adapt to the age of the customer.
  • Trends and Directions in IT Operations
  • How to get strategic
  • What will the job look like in 5 years?
  • What skills will be needed to be successful? 


About the Speaker

Eveline Oehrlich



Eveline serves Infrastructure & Operations Professionals. Covering BT & IT Operations and service delivery, her current research focuses on the implementation of best practices around people, processes and technology to advance BT & IT Operations teams into 

the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as Service Portfolio Management, Technology Business Management and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of the service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Eveline came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and worked across many functional areas such as marketing, pre-sales and R&D in HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization. 

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

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