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CTA 20th Anniversary Luncheon - INDIVIDUAL TICKET
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CTA 20th Anniversary Luncheon - INDIVIDUAL TICKET

Please join us for our special 20th Anniversary Luncheon Celebration!

11/20/2014
When: Thursday, November 20th
12:00 PM
Where: Sheraton Downtown Denver
1550 Court Pl
Denver, Colorado  80202
United States
Contact: Lizz McGehee
303.592.4070

« Go to Upcoming Event List  

 

20th Anniversary Luncheon

CTA is pleased to announce that Bob Newman, Co-Founder of J.D. Edwards and Founder of CTA, and other prominent technology leaders including Senator Michael Johnston, Kristin Russell, Digital Director, Deloitte, Bob Ogden, CTA Founder & Chairman, Swiftpage, and Steve Foster, COO of GTRI will lead us through an impressive 20-year journey of Colorado’s technology industry.

   

REGISTRATION IS NOW CLOSED - PLEASE REPORT TO WILL CALL TO REGISTER 

 

Sponsors


 

 


Individual:

$60 CTA members

$125 non-members

Member passes do not apply to this special fundraising event

  

REGISTRATION IS NOW CLOSED - PLEASE REPORT TO WILL CALL TO REGISTER

Location:

Sheraton Hotel

Agenda:

Networking: Noon-12:30pm

Program: 12:30-2:00pm



 

This special fundraising luncheon will celebrate:

· CTA’s 20th anniversary

· 20 years of growth in our state’s tech economy

· Technology milestones in Colorado

Featured speakers include:

 

Bob Newman, Founder of CTA

Senator Michael Johnston

Kristin Russell, Digital Director, Deloitte

Bob Ogden, Founder & Chairman, Swiftpage

Steve Foster, COO of GTRI

 

About the Topic
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

About the Topic
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities




Sponsor




Tickets:

CTA Premium and Partner Member

  • P:2 member companies - 2 FREE tickets to claim
  • P:3 member companies - 3 FREE tickets to claim
  • P:4 member companies - 4 FREE tickets to claim
  • Partner and Investor companies - 5 FREE tickets to claim
  • CTA members $25
  • Non-members $50

 

Location:
The Denver Post
101 W. Colfax
Denver, CO 80202


Schedule:
7:30am Registration & Check-in
8:00am Forrester presentation
8:45am Moderated discussion
9:15am Q&A
9:30am Wrap-up


REGISTRATION IS REQUIRED! This event will have limited space available and will be on a first come, first serve basis. Please register early!

Insights Series
In partnership with Forrester Research


Are you ready for the age of the customer?


About the Topic
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities



About the Speakers
Peter Burris, Research Director for Forrester Research
In his role as research director, Mr. Burris helps set the overall CIO role research agenda at Forrester, craft effective CIO research with our senior Forrester analysts, and ensure overall CIO research quality. His research team focuses on the evolving relationship between CIOs and CMOs, best practices in building and instituting an IT/BT strategy, BT innovation approaches to accelerate business outcomes, and social business and collaboration strategies.

His personal research includes the role of IT/BT in the age of the customer. He also contributes to the Forrester's research on social business, specifically focusing on the functional evolution of social computing tool sets and how they will be applied to conduct complex, marketing-facing work. Finally, he is a leading thinker on IT/BT adoption in business.

Previous Work Experience
Mr. Burris joined Forrester in 2008. Prior to Forrester, he held numerous senior IT, marketing, and analyst jobs at leading organizations, including the DoD, HP, and Meta Group. At Meta Group, he jointly ran research, developing the advanced and broadly adopted "adaptive infrastructure" method for implementing plastic, services-based IT infrastructure.

Moira Dorsey, VP Group Director
Moira serves Customer Experience Professionals and Chief Marketing Officers. She leads research and advisory teams that help clients design and deliver experiences that match customer expectations and drive profits. As a Forrester analyst in the past, Moira specialized in customer experience within and across digital touchpoints. Moira has worked for Forrester since 1999 in various research and management positions — most within the customer experience practice.

Previous Work Experience
Since joining Forrester in 1999, Moira has covered a variety of subjects to help clients improve customer experience as a means to drive business results. Until becoming the group director for the Customer Experience and CMO teams, Moira led a research team focused on subjects such as the user experience within and across digital touchpoints, how to model the return on investment from customer experience projects, and voice of the customer programs. Moira's direct research coverage included the future of digital customer experiences, design persona development, multitouchpoint experiences, and user experience reviews. From 2003 to 2008, she oversaw Forrester's review methodologies and related training courses for websites, phone self-service systems, email, and cross-channel experiences.

 

Moira has keynoted and hosted at many events, including Forrester's Customer Experience Forum, Forum For Marketing & Strategy Professionals EMEA, and Infrastructure & Operations And Security & Risk Forum.

Prior to joining the Customer Experience team, Moira evaluated retail and financial sites for Forrester's PowerRankings research. Moira began her career at Forrester in 1999 as a research associate in Forrester's consumer technology research group.

Education

Moira is a magna cum laude graduate of Wellesley College. Before attending Wellesley, Moira was a professional ballet dancer. She received critical acclaim from The New York Times for her performances in principal roles in ballets such as "Giselle" and "Coppelia."

 


 

About the Topic
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

About the Topic
Customer experience is not what you think it is — it's your customers' perception of their interactions with your company. You need your customers more than they need you. To succeed, you must get serious about the way you define, implement, and manage the customer experience.

In this session, you'll connect with Forrester leaders and other industry leaders to discuss your customer experience strategy and:

  • Get tips on how to avoid the most frequent (and costly) customer experience mistakes.
  • Learn how your customers and employees have more control over your brand than ever before.
  • Learn the basics of an effective customer experience strategy and hear proof on how delivering customer experience is a must for your 2014 priorities

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