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CTA Gov in Tech Forum: Reshaping how IT Operates...
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CTA Gov in Tech Forum: Reshaping how IT Operates...

Please note: you do not have to be a member of CTA or sign in to register for this event. Please select in person or online participant and continue registration process.

11/27/2012
When: Tuesday, November 27, 2012
8:30am - 10:00am
Where: CTA Offices
216 16th Street
Suite 850
Denver 80202
Contact: Maggie Reber-Wynn


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Reshaping how IT OperatesThe End-to-End Service Management Model

What is the End-to-End Service Management Model?  

How can End-to-End Services reshape traditional IT operations?

These are just a few of the questions that will be answered at our next OIT Forum on the "End-to-End breakaway” movement, which is rapidly expanding across business, institutional, and government organizations.

The results of End-to-End Service Management Model include greater cost and value transparency, customer oriented IT solutions and faster delivery and implementation.

Like any change, End-to-End Service Management Models also bring challenges, including adoption by staff, new skills and new management processes that need to be embraced for the model to be successful.

This month’s OIT Forum will focus on:

*  Describing End-to-End Services and the fundamental changes adoption of this service management model generates

* How End-to-End is rapidly changing the way IT operates

* The economics and efficiencies of End-to-End on IT

* Understanding the opportunities and challenges of this new model of operation.

Speakers
Matt French, Sr. Director of Corporate Marketing, ServiceNow
Bob Ogdon, Chairman and Founder, Swiftpage
Steve Fowler, Director of Business Architecture, Enterprise Architecture, Governor's Office of IT

Sponsor

Tickets:
Free for all attendees

Remote Participation Details
Call My Phone and Join Web Meeting:
https://core.readytalk.com/dp/?an=8667401260&ac=5924067&t=w

Please dial in 5-10 minutes prior to the start time using the link above.

Please note: REGISTRATION IS REQUIRED! This event will have limited in-person space available and will be on a first come first serve basis. Please register early!

Please note: you do not have to be a member of CTA or sign in to register for this event. Please select in person or online participant and continue registration process.

 

 


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