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CTA: CIO Forum “Global Delivery”
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When: Thursday, November 18, 2010
4:00pm - 6:30pm
Where: The Wine Cellar at Hotel Teatro Restaurant Kevin Taylor
1100 Fourteenth Street
Denver, Colorado  80202
United States
Contact: Aimee Charlton

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Global Delivery When the Stakes are High: What to Know When You're the Offshore Provider

The Philippines has experienced a broad range of fraud, vote tampering and extortion during elections held over the last several decades. The expression "Elections are not won or lost, they are only stolen” has applied to many contests since the inception of the Republic. Government officials have vowed to change that history, starting with the May 2010 national election.

One of the cornerstones of the plan to bring democracy back to the people of the Philippines was the introduction of electronic devices to count and transmit votes. SLI Global Solutions was awarded the contract for the testing and certification of the electronic election system. The project encompassed eighty-thousand devices deployed in over 7,000 islands that comprise the Philippine archipelago using a complex transmission protocol that had never been used before. Additionally, the project was under a microscope in the Philippines, if not worldwide.  Interested stakeholders include: government officials, candidates, political parties, the press and a host of advocacy groups concerned about the potential for a failed election.

In this session, SLI Global Solutions will cover key technical features of the project as well as the obstacles of being the offshore provider and dealing with deep mistrust surrounding the project.  It’s much more than language and time barriers in this Global Delivery IT project case study. 

Take-a-ways include:

  • As the main offshore provider, how do you manage and deal with other contracted service providers and their intellectually property
  • Unique technology aspects of ensuring compliance in a challenging environment
  • How do you handle mistrust that runs so deep, the client is apprehensive  to trust the code!
  • Dealing with public expectations and the press in a different country
  • How to anticipate and respond to contractual and administrative "surprises” that extend past standard operational procedures that are common for US firms

3:30pm - 4:00pm Registration
4:00pm – 5:00pm Case Study Presentation
5:00pm – 6:30pm Cocktail Reception and Hors d’oeuvres

Ticket Information:
The CIO Forum: IT Project Case Studies Series is by invitation only; however, member or not, if you are CIO, VP of IT, or Technology Director, and received this invitation, please register above.  Please note, all registrations are approved prior to confirmation. 
CSIA Members - Complimentary
Non Members - $50


Mark Phillips, VP Compliance Services, SLI Global Solutions
Mark Phillips has been SLI Global Solutions VP of Compliance Services since May 2008 and is responsible for growing SLI Global Solutions as a trusted partner for software compliance testing globally. Mark also leads SLI Global Solutions' Voting System Test Lab, a laboratory accredited by the National Institute of Standards and Technology for the testing of voting equipment in accordance with the US Election Assistance Commission guidelines. Mark has been leading complex information technology delivery organizations for over 25 years. His career spans diverse areas including voting systems, IT commercial products, travel/booking engines, and other public sector systems. One of the first Certified Human Factors professionals in the US, he developed the original methods and techniques used by the FAA to specify requirements for advanced air traffic control systems. As a technology business leader, he grew and led organizations for top US IT consulting companies to over $70M in annual revenue. His international experience includes developing a unified product delivery life cycle used to manage and globally deliver over $160M of IT projects and the testing and certification of election technology for the Republic of the Philippines national elections in 2010.

Traci Mapps, Director of Operations, SLI Global Solutions
Traci Mapps is the Director of Operations overseeing compliance and commercial testing for SLI Global Solutions. She has worked in the testing industry for over 13 years and has the equivalent number of years in managing test teams. Her test experience includes telecom, enterprise applications, storage networking and electronic voting systems. Traci joined SysTest Labs in January of 2008 and has played an integral role in managing the operations of the Voting System Test Laboratory ensuring testing services meet industry accepted standards. Her leadership was essential to the testing and certification of the election system used in the May 2010 election for the Republic of the Philippines.

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